Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
We’re looking for a versatile marketer who will be responsible for the growth of our inbound sales channels in South East Asia. Your responsibilities would include tracking and analyzing the performance of advertising campaigns, managing the marketing budget and ensuring that all marketing material is in line with our brand identity.
An unserem Standort in Langenau fokussieren wir uns mit 300 Mitarbeitern auf die Inbound- und Fertigwarenlogistik für ein namhaftes Maschinenbauunternehmen. Im Rahmen der Produktionsversorgung bündelt Schäflein auf 25.000 Quadratmetern Logistikfläche Bauteile für die Produktion und liefert sie mittels Shuttle-Transporten just in sequence ins Werk des Maschinenbauers.
Deine Aufgaben Du bist im Kundenservice tätig und betreust den Vertriebsweg Makler in den Bereichen Rechtsschutz und PrivatschutzDeine Aufgaben umfassen die telefonische Beratung, die Bearbeitung von Anträgen und die abschließende Abwicklung aller GeschäftsvorfälleAls erfahrene/r Expert/in kommunizierst du schriftlich und telefonisch mit externen und internen Kunden, anderen Versicherungsgesellschaften, den Direktionsbeauftragten und MaklernNach der Einarbeitung wirst du zusätzlich auch für die Bearbeitung von Sonderkonzepten und die Verträge des Maklerinkassos zuständig sein Deine Fähigkeiten Du bist Kaufmann/-frau für Versicherungen und Finanzen oder hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung in der VersicherungsbrancheDu kennst dich mit den Produkten im Rechtschutz und Privatschutz aus und hast Erfahrung in der Inbound- oder Outbound-TelefonieIdealerweise hast du Erfahrung in der Zusammenarbeit mit VersicherungsmaklernDu bringst gerne eigene Ideen ein und optimierst Arbeitsprozesse im Sinne unserer KundenDu weißt, wie man individuelle und persönliche Gespräche auf Augenhöhe führtDeine Affinität zu neuen Kommunikationsmedien rundet dein Profil ab Das wird dir geboten Moderner ArbeitsplatzBetriebliche AltersvorsorgeFahrkostenzuschuss, Jobticket oder einen ParkplatzWasser + KantineKinderbetreuung30 Tage Urlaub + 3 Brauchtumstage PS Direkt GmbH & Co.
Deine Aufgaben Du bist im Kundenservice tätig und betreust den Vertriebsweg Makler in den Bereichen Rechtsschutz und PrivatschutzDeine Aufgaben umfassen die telefonische Beratung, die Bearbeitung von Anträgen und die abschließende Abwicklung aller GeschäftsvorfälleAls erfahrene/r Expert/in kommunizierst du schriftlich und telefonisch mit externen und internen Kunden, anderen Versicherungsgesellschaften, den Direktionsbeauftragten und MaklernNach der Einarbeitung wirst du zusätzlich auch für die Bearbeitung von Sonderkonzepten und die Verträge des Maklerinkassos zuständig sein Deine Fähigkeiten Du bist Kaufmann/-frau für Versicherungen und Finanzen oder hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung in der VersicherungsbrancheDu kennst dich mit den Produkten im Rechtschutz und Privatschutz aus und hast Erfahrung in der Inbound- oder Outbound-TelefonieIdealerweise hast du Erfahrung in der Zusammenarbeit mit VersicherungsmaklernDu bringst gerne eigene Ideen ein und optimierst Arbeitsprozesse im Sinne unserer KundenDu weißt, wie man individuelle und persönliche Gespräche auf Augenhöhe führtDeine Affinität zu neuen Kommunikationsmedien rundet dein Profil ab Das wird dir geboten Moderner ArbeitsplatzBetriebliche AltersvorsorgeFahrkostenzuschuss, Jobticket oder einen ParkplatzWasser + KantineKinderbetreuung30 Tage Urlaub + 3 Brauchtumstage PS Direkt GmbH & Co.
Oversee end-to-end logistics processes (order-to-ship, repair loop, reverse logistics) ensuring data accuracy and full traceability. Warehouse Operations Oversee all inbound and outbound flows; ensure correct packing, labelling and documentation so goods arrive undamaged and compliant.Sustain 5S and housekeeping standards across warehouse, stores and workshop areas.Ensure adequate stocks of packing materials and consumables.Arrange collection/dispatch to customer sites and field engineers via preferred logistics partners; optimize cost and lead time.Any additional duties required for the efficient operation of the warehouse and service areas as requested by the Service Manager.
Angebotserstellung, Rechnungslegung sowie Gutschriften und LastschriftenDie kompetente Betreuung von Kunden, Depots und Business Development Managern zu Themen wie Sendungsverfolgung, Lieferzeiten und Bestellstatus gehört in Ihren VerantwortungsbereichSie übernehmen die Bearbeitung von Retouren, Reklamationen, Rücksendeanträgen sowie BeschwerdemanagementSie betreuen unsere Kunden telefonisch und schriftlich (Inbound & Outbound) inkl. allgemeiner Service- und SupportleistungenUnser Vertrieb und Marketing wird durch Sie bei Werbeaktionen, Bonusvereinbarungen und Marktfeedback unterstützt Das bringen Sie mit: Sie verfügen über eine abgeschlossene Ausbildung im zahnmedizinischen Bereich oder über eine kaufmännische AusbildungSie konnten bereits Berufserfahrung im Customer Service, insbesondere im Inbound- und Outbound-Verkauf sowie der Auftragsbearbeitung sammelnMit SAP, Salesforce und MS Office gehen Sie sicher umSprachlich können Sie auf gute Deutsch- und insbesondere Englischkenntnisse zurückgreifen, weitere Fremdsprachen sind von VorteilTeamfähigkeit, eine selbstständige und strukturierte Arbeitsweise sowie eine ausgeprägte Kundenorientierung gepaart mit einer proaktiven Persönlichkeit runden Ihr Profil ab Gemeinsam erreichen wir unser Ziel – Wollen auch Sie aktiv mitgestalten, sich persönlich weiterentwickeln und einen nachhaltigen Beitrag leisten?
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Logistic Executive Collaborate closely with the Billing Planning Team to synchronize order processing, ensuring accuracy and timeliness across the supply chain.Maintain and update the SAP system related to Pick & Pack activities as well as Outbound Delivery (OBD) and Production Planning System (PPS), guaranteeing data integrity and smooth logistics operations.Prepare and verify SAP invoices, electronic invoices, and e-way bills to comply with regulatory standards and ensure seamless billing processes.Coordinate transportation activities, including scheduling, monitoring freight movements, and collaborating with carriers to optimize delivery efficiency and cost-effectiveness.Conduct thorough freight bill analysis to identify discrepancies and recommend improvements to reduce expenses and enhance service quality.Maintain detailed Management Information System (MIS) reports and ensure timely submission to senior management to facilitate data-driven decision-making.Provide daily dispatch status updates to customers, fostering transparency and proactive communication.Perform physical stock verification on both inbound and outbound inventory to ensure accuracy and compliance with stock records.Cross-verify Goods Receipt Notes (GRN) with inward invoices to guarantee correctness of incoming shipments and accounting records.Manage consumables effectively by monitoring usage, stock levels, and procurement to support uninterrupted operations.Conduct monthly physical stock verifications to maintain inventory accuracy and support audit requirements.Build and maintain positive customer relationships through consistent coordination and responsive communication, ensuring high satisfaction levels.Oversee end-to-end supply chain and logistics operations to guarantee On-Time Delivery (OTD), optimizing processes to meet business objectives and customer expectations.This role requires a proactive approach toward managing logistics workflows, identifying bottlenecks, and implementing continuous improvements to support operational excellence across the Vacuum Technique business area.To succeed, you will need We encourage candidates from all backgrounds to apply, as we recognize that diverse experiences bring valuable perspectives to our team.
Your task will be: Develop trust relationships with a portfolio of major clientsAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsSupports Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office)Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solutionSupports Customer Implementation by following up on spot quotations and contract closure as may be requiredPerforms up- and cross-selling (inbound calls) for existing customers and passes on leads to salesTakes and handles customer inquiries e.g. Track and TraceReviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customerTakes and registers all customer complaintsEnsures the cycle of job from Rate quote to delivery and billing is within Customer expectationDrives solution of customer complaints by solving it directly or assigning tasks to other functionTakes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Your profile should look like: Minimum 3 to 5 years Experience in related fieldGood communicative, analytical and administrative skillsGood organizational skills to manage different Customer requirements and deadlinesGood knowledge of forwarding business (Logistics) , DHL Global Forwrading products (AFR/OFR) and business systemsGood knowledge of Customer Service processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude and Ability to prioritize tasks We offer: International and strong brand support with clear processesFlexible working hours with possibility of occasionally working from home upon agreementPossible further career development with global internal training planCompetitive salary If this is something you would like to do, don’t hesitate and start your application.
Proactively contact and communicate with (potential) customers and prospects via phone, email and web forms to identify sales opportunities and manage inbound requests.Understand and evaluate customer needs to provide appropriate solutions.Deliver compelling sales pitches and product presentations to prospective customers.Close sales opportunities by effectively overcoming objections and persuading customers to make purchasing decisions.Sell effectively the core DKV Mobility services and products.Proactively intercept the potential interest of the customer for other DKV Mobility services and products, acquiring the customer.Generating new customers and expand the customer base.Manage the entire sales pipeline efficiently.Cover the entire sales cycle from the lead received to closing.Ensure accurate sending and collection of order forms and SEPA direct debit mandates.Requesting and collecting securities when necessary.Use and maintenance of the CRM system What makes you stand out Experience in telephone sales in industries such as banking, insurance, and financial services.Developed communication skills and high customer orientation.A passion for telephone sales, independence and diligence.Ability to work in a team, initiative and commitment.Support for MS Office (Excel, Word, PowerPoint).Knowledge of the SAP system is welcome.Good knowledge of English.